F.A.Q.
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What should I do if I need to change or cancel my order?
Аnswer You can change the vehicle class, date, time, boarding area and destination, as well as additional information.
To do this, please send us an email, a Viber/what’sup/telegram message or contact us at +78129547687 and indicate new details. Receive a letter confirming that the corresponding changes have been made to your trip. Get a new voucher by email.
One-way travel details can be changed no later than an hour before the commencement of travel, and hourly booking details can be changed no later than 24 hours before the commencement of travel. -
When will I know that my order is confirmed?
Аnswer After you order a transfer, a confirmation letter will be sent to your email address.
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How do I recognize my driver at the airport/railway station?
Аnswer Your driver will be waiting for you holding a sign with your name. Or you can contact him by calling the phone number specified in the confirmation letter.
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What if I’m late?
Аnswer As soon as you understand that you may be late, please contact your driver or our operator and warn one of them. You can find the driver’s phone number in the confirmation letter that was sent to your email.
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What if my driver is delayed?
Аnswer You can call your driver to find out about his location. You can find his phone number in the confirmation letter that was sent to your email.
If you are unable to contact the driver, please call the operator and ask him to deal with this situation. -
What if my plane is delayed
Аnswer The driver knows your aircraft number.
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What should I do if my flight is canceled or delayed?
Аnswer If your flight is canceled or delayed by more than 30 minutes, please contact our customer support at +78129547687 and provide new details for the meeting.